Analytics for Healthcare

Product Details

Analyze the Patient Experience. Encore Reporting and Analytics consolidates data from recordings, the telephony switch and desktop applications to monitor compliance and improve efficiency and customer satisfaction. The business intelligence gathered will provide healthcare establishments with the ability to lower costs, deliver better patient care and create more impactful marketing strategies. With dvsAnalytics’ speech analytics, flag key phrases, or lack thereof, to zero in on key recordings for review. And, while reviewing for compliance or to verify the amount the patient was charged, skip to the specific section of the recording that needs to be reviewed.