Compliance for Healthcare

Product Details

Protect PHI & Credit Card Data. Encore’s encryption feature protects your patients’ PHI and helps you comply with HIPAA and PCI DSS. Encrypt or permanently delete sensitive data, including patient numbers, CPT/ICD codes, social security numbers, etc., from the recording to ensure compliance & minimize fraud.

When taking a patient’s credit card information over the phone, you must comply with PCI DSS, which states how cardholder data is stored, processed or transmitted. With Encore, insert tags that automatically encrypt or delete a portion of the call, such as the CVV number, but retains the remainder to document verbal authorization.

Manage User Roles & Permissions. Encore allows you to control who can access recordings and reports, playback encrypted calls and/or perform evaluations. Its built-in programmable security and multiple permission layers lets you decide what level of data each authorized user may access.

Store Data Securely. If regulations require you to store patient data and interactions in a secure location for a specified length of time, Encore can help you meet those requirements with easy archive, storage and retrieval options.

Track User & System Activity. Whether you monitor for policy compliance, system activity, or intrusion detection, Encore makes compliance auditing easy by creating an activity log for every interaction. Quickly see who accessed which record and what actions were taken. Use this tool to safeguard PHI.