Recording and Quality Management for Healthcare
Available from dvsAnalytics, Inc.
Document Interactions. With Encore’s flexible call recording options, record 100% of interactions, on-demand, at random, or on a pre-defined schedule. Encore screen recording can help you understand how your staff interacts with insurance companies, patients, or other desktop applications to identify training opportunities and process improvements. Reduce errors, minimize claims and resolve disputes by recording all interactions.
Verify Recordings. Quickly find, access and replay the recordings you need for review or verification. Encore’s built-in quick search functions such as Patient Number, Referral Type and Admission Date allow you to immediately retrieve the recordings you want. After reviewing the call in question, forward it via email to the insurance company or doctor for further review or copy calls to another media source for storage or transport.
Perform Quality Management. From Encore, monitor and tag recordings, conduct evaluations and provide staff with immediate feedback. By reviewing patient-staff interactions, the quality of care can be accurately assessed and continuously improved. Medical providers use Encore QM to reduce liabilities and increase patient satisfaction.