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Document Interactions. With Encore’s flexible call recording options, record 100% of interactions, on-demand, at random, or on a pre-defined schedule. Encore screen recording can help you understand how your staff interacts with insurance companies, patients, or other desktop applications to... Read more »
Protect PHI & Credit Card Data. Encore’s encryption feature protects your patients’ PHI and helps you comply with HIPAA and PCI DSS. Encrypt or permanently delete sensitive data, including patient numbers, CPT/ICD codes, social security numbers, etc., from the recording to ensure compliance &... Read more »
Analyze the Patient Experience. Encore Reporting and Analytics consolidates data from recordings, the telephony switch and desktop applications to monitor compliance and improve efficiency and customer satisfaction. The business intelligence gathered will provide healthcare establishments with... Read more »
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