dvsAnalytics is a leading provider of recording and analytics solutions that improve employee performance, increase customer satisfaction, and maintain compliance. Its award-winning technology suite, Encore™, incorporates call recording, screen recording, quality management, reporting, and analytics in a unified solution designed to provide organizations with a 360 degree view of the customerexperience.
For over 25 years, organizations such as communication services, financial services, healthcare, hospitality, publishing and retail, have relied on dvsAnalytics’ solutions to gain a competitive advantage and achieve greater efficiency.
Since 2010, InteliChart’s innovation and development efforts have been devoted to patient and consumer engagement. Perfecting the patient experience is our exclusive focus. Over ten years and thousands of implementations, we've learned that successful engagement begins with understanding the...
A complete healthcare communication platform for in-person and virtual care, Updox offers one consolidated inbox for healthcare providers to manage the entire patient journey and office productivity. Through an all-in-one platform, Updox provides a broad set of capabilities for virtual health,...
Document Interactions. With Encore’s flexible call recording options, record 100% of interactions, on-demand, at random, or on a pre-defined schedule. Encore screen recording can help you understand how your staff interacts with insurance companies, patients, or other desktop applications to... Read more
Protect PHI & Credit Card Data. Encore’s encryption feature protects your patients’ PHI and helps you comply with HIPAA and PCI DSS. Encrypt or permanently delete sensitive data, including patient numbers, CPT/ICD codes, social security numbers, etc., from the recording to ensure compliance &... Read more
Analyze the Patient Experience. Encore Reporting and Analytics consolidates data from recordings, the telephony switch and desktop applications to monitor compliance and improve efficiency and customer satisfaction. The business intelligence gathered will provide healthcare establishments with... Read more