dvsAnalytics is a leading provider of recording and analytics solutions that improve employee performance, increase customer satisfaction, and maintain compliance. Its award-winning technology suite, Encore™, incorporates call recording, screen recording, quality management, reporting, and analytics in a unified solution designed to provide organizations with a 360 degree view of the customerexperience.
For over 25 years, organizations such as communication services, financial services, healthcare, hospitality, publishing and retail, have relied on dvsAnalytics’ solutions to gain a competitive advantage and achieve greater efficiency.
UnifiMD is an easy to use EHR. Personalized to each user's preferences and workflows UnifiMD provides everything a practice needs. Certified Electronic Medical Records Appointment Scheduling Appointment Reminders Credit Card Processing Practice Management Claims Management Patient... Read More
Novo Help Desk provides management and support staff with a powerful incident tracking solution to effectively run their support and service departments. User permissions can be configured in a multitude of ways with its highly flexible administrative settings. Right off the bat your service... Read More
Document Interactions. With Encore’s flexible call recording options, record 100% of interactions, on-demand, at random, or on a pre-defined schedule. Encore screen recording can help you understand how your staff interacts with insurance companies, patients, or other desktop applications to... Read more
Protect PHI & Credit Card Data. Encore’s encryption feature protects your patients’ PHI and helps you comply with HIPAA and PCI DSS. Encrypt or permanently delete sensitive data, including patient numbers, CPT/ICD codes, social security numbers, etc., from the recording to ensure compliance &... Read more
Analyze the Patient Experience. Encore Reporting and Analytics consolidates data from recordings, the telephony switch and desktop applications to monitor compliance and improve efficiency and customer satisfaction. The business intelligence gathered will provide healthcare establishments with... Read more