dvsAnalytics is a leading provider of recording and analytics solutions that improve employee performance, increase customer satisfaction, and maintain compliance. Its award-winning technology suite, Encore™, incorporates call recording, screen recording, quality management, reporting, and analytics in a unified solution designed to provide organizations with a 360 degree view of the customerexperience.
For over 25 years, organizations such as communication services, financial services, healthcare, hospitality, publishing and retail, have relied on dvsAnalytics’ solutions to gain a competitive advantage and achieve greater efficiency.
Epic makes software for mid-size and large medical groups, hospitals and integrated healthcare organizations –working with customers that include community hospitals, academic facilities, children's organizations, safety net providers and multi-hospital systems. Our integrated software spans...
Document Interactions. With Encore’s flexible call recording options, record 100% of interactions, on-demand, at random, or on a pre-defined schedule. Encore screen recording can help you understand how your staff interacts with insurance companies, patients, or other desktop applications to... Read more
Protect PHI & Credit Card Data. Encore’s encryption feature protects your patients’ PHI and helps you comply with HIPAA and PCI DSS. Encrypt or permanently delete sensitive data, including patient numbers, CPT/ICD codes, social security numbers, etc., from the recording to ensure compliance &... Read more
Analyze the Patient Experience. Encore Reporting and Analytics consolidates data from recordings, the telephony switch and desktop applications to monitor compliance and improve efficiency and customer satisfaction. The business intelligence gathered will provide healthcare establishments with... Read more