EmEx - Contact
Available from Emergency Excellence, LLC
EmEx-Contact is a turnkey solution for your emergency department patient callback and satisfaction survey program. Our trained call center team, using our patient callback software in a secure environment, will contact and track your emergency department patients soon after discharge. Alternatively, you may lease our discharge phone call software if you prefer to use your own staff. We inquire about changes in the patient’s condition, whether aftercare instructions are understood, and if there were any impediments to follow-up. Any patient care issues are immediately forwarded to the emergency department. In addition, we collect patient satisfaction data and obtain specific feedback on the emergency department experience and provider performance. We can also provide patient satisfaction data and feedback on the inpatient experience.
It takes significant time without interruptions to perform great discharge phone calls, so adding this responsibility to doctors and nurses that are actively working in the clinical area is unlikely to be successful. Economies of scale and a significant investment in technology allow us to provide EmEx-Contact at an affordable price. We can reduce the expense of internal callback programs and eliminate the hassle of hiring, training, and supervising staff (we also offer a software-only solution for emergency departments that prefer to utilize their own internal staff with our value-added services).