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About Novo Solutions
Novo Help Desk provides management and support staff with a powerful incident tracking solution to effectively run their support and service departments. User permissions can be configured in a multitude of ways with its highly flexible administrative settings. Right off the bat your service staff will quickly be creating tickets via the user friendly interface. Features include automated incident routing, custom business rules, email notifications, reporting and much more. As with other Novo products, Help Desk can be bundled with optional modules for a custom support solution.