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Give the Gift of Chat: Implementing Live Chat into Customer Service

By: PhaseWare Inc.
Published: 3/28/2010

If properly leveraged, Live Chat can greatly enhance the efficacy of a firm’s website. The flexibility of Live Chat allows it to be used in a variety of ways including; customer service and product sales/promotion.

The benefits of immediate response and ability to help multiple customers at once are just two of the many advantages to Live Chat operation. There are also several considerations and challenges that should be addressed by any firm considering this form of communication with their customer.

Use this guide to help you wade through the morass of Live Chat information, and discover how this technology can help you delight your customers and promote your product offerings.


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